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DawaSmartHMIS

Implementation

Phased go-live, on-site training, and a team on the floor.

A hospital system fails when it is switched on everywhere at once with staff who have not been trained on their own workflows. We go live department by department, train each role on site and stay through the first days.

A trainer presenting to hospital staff following along on laptops and tablets
Role-based training · seminar room

The five phases

Discovery to expansion.

Timelines depend on the departments in scope and the state of your records; a first phase of outpatient, pharmacy and billing is typically measured in weeks. We commit to dates in writing during discovery.

  1. 1

    Discovery

    Before contract

    We visit or meet the hospital's leadership and department heads, map the departments, services, price lists, payers, wards and stores, and look at the current records. The output is a written scope with phases, dates and a quote.

    Outputs

    • Department and service map
    • Phased plan with dates
    • Quote and draft agreement
  2. 2

    Configuration and migration

    Weeks 1–3 of each phase

    We set up the hospital: branches, departments, staff and permissions, the billable-services catalogue and prices, wards and beds, products and opening stock. Patient demographics and catalogues are imported from spreadsheets or exports of the current system.

    Outputs

    • Configured workspace
    • Imported catalogues, prices and stock
    • Imported patient demographics
  3. 3

    Training

    The week before go-live

    Role-based sessions on site: reception, triage nurses, clinicians, laboratory, radiology, pharmacy, cashiers, ward staff and administrators each learn their own workflows on the hospital's own configured system.

    Outputs

    • Trained staff by role
    • Super-users per department
    • Quick-reference guides
  4. 4

    Go-live

    Phase launch

    Our team is on the floor for the first days, at the front desk, the pharmacy and the cashier, resolving questions as they come up and adjusting configuration the same day.

    Outputs

    • Live departments
    • Daily check-ins in week one
    • Issue log and fixes
  5. 5

    Stabilise and expand

    After each phase

    A review after the first weeks, then the next phase: laboratory and radiology, inpatient, MCH, further sites. Support continues under the service agreement.

    Outputs

    • Phase review
    • Next-phase plan
    • Ongoing service desk

What we need from the hospital

A project owner, department leads, and your current records.

  • A named project owner with authority over departments and a budget line
  • A super-user in each department who attends training first
  • Current price lists, service catalogues, product lists and stock counts, in any format
  • Patient registers or an export from the current system, where one exists
  • Computers or tablets with a current browser, a reliable internet connection and a mobile data fallback
  • Receipt printers and, optionally, barcode scanners and queue display screens

Data migration

Structured data is imported; the rest is attached.

Demographics, catalogues, prices, products and opening stock import cleanly. Historic clinical notes are imported where the source is structured enough to be reliable; otherwise they are attached as documents to the patient record so nothing is lost and nothing is misfiled.

A receptionist registering a patient at an outpatient desk
Registration · day one

Support after go-live

A service desk with defined response targets.

Support is by telephone, WhatsApp and email, Monday to Saturday, 8:00 to 18:00 EAT, with critical cover around the clock.

Critical

Acknowledged within 1 hour, 24/7

Service unavailable, suspected security or data-integrity incident.

High

Within 4 business hours

A core workflow blocked for a department.

Normal

Within 1 business day

A defect with a workaround, questions, requests.

A Safravo support specialist wearing a headset at a desk in Nairobi
Service desk · Nairobi
  • A named hospital contact who knows your configuration
  • Support staff use individual accounts with the least access needed and never ask for passwords
  • Updates are released without downtime for routine changes; planned maintenance is announced
  • Suspected security or privacy issues are escalated under our Incident Response Plan, with notification to the hospital

Next step

Start with discovery. It costs nothing and ends with a written plan.

A demo takes about 45 minutes. We walk through the departments you run, on real screens, and leave you with a written scope and quote.

Book a discovery callRequest a quote

Or call +254 746 289 413 · Monday to Saturday, 8:00 to 18:00 EAT